~~No, I am not an unkind soul, but every now and then when some customer whines about a petty bit of BS (my view of course) or is a bullying ass, well, I just want to grip them by the throat (verbally) and inform them that the world is not their whipping horse, that they should shut up and take some measure of personal responibility for events in their lives and if this tiny thing so upsets their apple cart then when things truly fall apart they'll be in the first group to freak and vacate the plantet, will at the least be useless in helping themselves or anyone else. Then I remind myself that patience is also one of the warrior arts...and I'd lose my job. It just rankles me, this civilized mask I must wear so often in a society based on consumerism and lacking in personal responsibility, honesty, integrety and self-discipline. That, of course, is why I don't put it like the above statement, but try to find just as honest wording without the emotional content, sense of attack or non-constructive delivery. I think that there are too many masks, rules and 'correctness' that keep many of us from having to confront the truth of ourselves, what we have made of our lives and why we are here, which leads to a downward spiral overall for the species. We are so policed by outward, social contrivances that we have lost the ability to police ourselves, the wisdom to weigh and judge objectively and act with strength and compassion when needed instead of exploding in an emotional, violent mess. To be genuine and healthy and a positive light in this world. Warriorship encompases all aspects of our lives, if this is our way. I know that it is not most peoples' way, but I think much of that is due to environment, lack of education or understanding about such things or general laziness.
So much for my first post here ;)
So much for my first post here ;)
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Re: the mask
Fri, November 4, 2005 - 6:32 PMAbove post by Spinningmonkey--don't know why that didn't come up but I'm not too computer saavy. -
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Re: the mask
Fri, November 4, 2005 - 9:55 PMI think we've taken the 'do not judge' thing to such an extreme, that our own politeness and unwillingness to take a stand puts us in harms way again and again. -
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Unsu...
Re: the mask
Sun, November 6, 2005 - 10:29 PMI can relate to the above posts so well. I have been working retail for years. I am currently a banker but my job is still essentially sales (loans, investments, etc.) It never fails to amaze me how ignorant and presumptuous people can be. Honestly it has made me more patient though over time so I guess I have the freaks who think that "poor planning on their part constitutes an emergency on my part" to thank.
But seriously, I try to never treat anyone with anything but respect when I go out and sometimes it angers me that it's not reciprocated.
However, I have become stronger by working with those customers who make many demands and want me to act grateful while they attempt to demean me. I say attempt to demean me because I am the one who chooses whether or not I am demeaned. At the end of the day I have the last laugh about these matters because I have learned over time that it is okay to get angry and it is okay to defend myself in a respectable manner (polite but firm "don't push this" tone and words), but it is also more than okay to find some of the antics displayed on a daily basis absolutely hystericl. Finding humor in people's ridiculous expectations and antics is key. This is how I not only maintain my sanity but enjoy my job.
Another thing I've learned is to have no fear. I look at all things in life (including work) as...what's the worst that can happen? Death? I'm not afraid. If it's my time that's how the charts are written and fine. We all come back anyway.
How the hell did I get on this topic?
Anyways, thank God/Azna for all the wonderful customers and co-workers I do have who make things fabulous most days. -
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Re: the mask
Tue, December 6, 2005 - 5:04 PMMy heart goes out to anyone working retail this time of year. Holidays bring out the absolute worst in many people.
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Re: the mask
Wed, December 14, 2005 - 2:28 PMwhen I worked in retail, we all had a cours : agressive customers", That was so much fun and informative.
Realy, whatever happens, point the blame at the manegement. You are just a employer and even if you agree with the customer, you cant do anything about it. Tell them that. They understand being at the "helpless side" and will most likely sympethise with you more. Just agree with them it is not fair.
Next step is, ask the customer if they have an idea how to solve it. Working inside the rules. Or call manegement.
Oh ..and if somebody robs you. Dont be a hero. Just give them the money. That is all insured. *want a pack of gum with that?*
And dont look at the cloths, look at the SHOES. That helps with identifying. People change shoes less often then cloths..
Haha.. that reminds me. A few weeks after the cours, a man tried to by something with a 1000,- bill, just before closing. I apologized and asked if he would come back tomorrow. Offered I would set aside the article. He said, "well dont you think these are real? I have others.."and he pulled out an envolope with at least 5 more 1000.- bills. *Haha, yes, sure.*
Finally he agreed "to come back tomorrow"
And when he walked out of the store, I though: DAMN, forgot to look at his shoes!!! Hahaha
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Re: the mask
Sat, January 14, 2006 - 11:12 AMThat's too funny. Did the $1000 bills have his photo on them? -
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Re: the mask
Sun, January 15, 2006 - 7:41 AMthink they were still wet. Hahaha
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